Raptor Trading / Draft Privacy Policy

Protecting the security and privacy of your personal information is important to Raptor Trading. We conduct our business in compliance with applicable laws on data privacy protection and data security. We hope the policy outlined below will help you understand how we collect, use and disclose the personal information that you provide to us

By continuing to deal with Raptor Trading after receipt of this Privacy Policy you will be deemed to have accepted all the terms and conditions it contains. In particular, by submitting your personal data to us, you will be deemed to have given your permission for the use and disclosures we refer to.

Personal information is information that can be used to identify or contact you individually, and other information required to provide the services and/or products you have requested. Typically, this includes your name, e-mail address, mailing address, telephone number and credit card number.

Raptor Trading’s Privacy Principles

Raptor Trading’s Privacy Principles reflect the principles established in Canada’s Personal Information Protection and Electronic Document’s Act (“PIPEDA”):

1. Accountability
2. Identifying purposes
3. Consent
4. Limiting Collection
5. Limiting Use, Disclosure and Retention
6. Accuracy
7. Security of your personal data
8. Changes to the privacy policy
9. Access
10. Privacy questions

Accountability

Raptor is responsible for maintaining and protecting personal information about you in our care and control. We have designated a Privacy Officer who is accountable for compliance and PIPEDA.

We sometimes use outside companies (“third parties”) to help us provide the service and/or product you require. Raptor Trading requires these third parties to comply with Canadian privacy legislation and Raptor Trading’s Privacy Principles. Certain third parties may be located in the United States and may also be subject to United States legislation.

Identifying purposes

You have a right to know how your information will be used. We will explain why we need your information before or when we collect it, if the purpose is not already clear. We will assume that the purpose is clearly identified when we use your personal information to:

1. Fulfill your service and/or product requirement.
2. Process your payment, including any recurring payments.
3. Update you as to the status of the service and/or product we are providing to you.
4. Alert you to important revisions or updates to the service and/or product provided to you.
5. Ensure that you are properly registered to receive technical support, as appropriate.

Raptor Trading may also use your personal information for secondary purposes such as:

1. Telling you about Raptor Trading upgrades, or new products or services.

2. Inviting you to participate in customer surveys or other opinion-gathering devices.

3. Telling you about educational events, such as training seminars, conferences and on-line training sessions.

Aggregate data is general information about groups of customers, and does not identify individual customers. Raptor Trading may combine your information with that of other individuals to create aggregated data which we will use to improve our services and/or products and develop new ones. For example, we may tell a third party how many people purchased a certain service or product, but not that you personally purchased a specific item.

Raptor Trading will not disclose your personal information to any third parties without your consent, except under the following circumstances:

1. As is reasonably required to fulfill your service and/or product requirements, provided such third parties shall be bound to appropriate privacy requirements.
2. To comply with a legal process such as a law, regulation, search warrant, subpoena, court order or law enforcement request.
3. To resolve a contractual dispute regarding your use of a Raptor Trading service or product or related account or if your account may be involved in illegal activities.
4. To protect the personal safety of other users or members of the public in an emergency.

Consent

Raptor Trading will only collect, use and disclose your personal information with your knowledge and consent, except where permitted or so required by law. Raptor Trading will not rent, sell, or otherwise distribute your personal information without your permission. Your consent to use your personal information will be implied by the following purposes:

1. Fulfilling your service and/or product request.
2. Updating you as to the status of your order.
3. Alerting you to important service or product revisions or updates.
4. Ensuring that you are properly registered to receive technical support for certain services or products.

You control any future secondary use of your personal information (such as sharing it with marketers). You can prevent future secondary use of your information by “opting out” when Raptor Trading collects your information or at any time by contacting us. Opting out only applies to the secondary purposes because we may need to contact you regarding the service or product we supply you with or alert you of important service or product revisions or updates.

Limiting Collection

Raptor Trading will only collect personal information for the purposes we have identified or for the primary uses we have described above. We will always do this fairly and legally. There are several ways we will collect information:

1. Through the purchase of services or products.
2. Through registrations of purchased services or products or technical support.
3. Through requests for information.
4. From third parties who you have authorized to share such information.

Whenever we ask for information that is not necessary for us to provide the services or products you have requested, we will mark those questions appropriately as “optional”.

Cookies

Raptor Trading, in common with many organizations who have a website, may use standard technology called “cookies” on its websites. Cookies are small data files that are downloaded onto your computer when you visit a particular website. You can disable cookies by turning them off in your browser; however, some areas of the websites may not function properly if you do so.

Protection of children

Raptor Trading considers the protection of children’s privacy to be of the utmost importance. We do not knowingly collect or solicit personal information from children, nor do we allow them to become registered users of, or to request information through any medium.

Communities

Some of our websites may enable you to participate in communities such as discussion boards, chat rooms and live events. We encourage you to use discretion when posting personal information in these communities and to be aware that when you post information such as your name, email address etc., it may be collected and used by others to send you unsolicited communications. Raptor Trading cannot control, and is not responsible for, the communications you may receive when you participate in such communities.

Limiting use, Disclosure, and Retention

Raptor Trading will not use or disclose your personal information other than for the purposes for which it was collected, unless you otherwise consent or as permitted or required by law. When providing information in response to a legal inquiry or order, we will verify its validity and only disclose information that is legally required.

Raptor Trading is a multi-national company and, as such, some personal information may be shared within Raptor Trading and stored in countries outside of Canada. Currently some personal information may be stored or processed in the United States and, therefore, may be subject to US legislation.

Raptor Trading will keep personal information only as long as necessary for the identified purposes or as required by law. Raptor Trading will follow internally set guidelines and use care in the disposal, destruction or other de-identification of personal information to prevent unauthorized parties from gaining access to personal information.

Accuracy

Raptor Trading will keep your personal information as accurate, complete and up-to-date as necessary for the identified purposes for which it was collected. We encourage you to let us know if your contact information changes.

To change your privacy preferences and personal information, please email us at: info@raptortrading.com.

Security of your personal data

We have implemented technology and policies with the objective of protecting your privacy from unauthorized access and improper use and will update these measures as new technology becomes available, as appropriate.

Will this Privacy Policy change?

From time to time we may make changes to this Privacy Policy. If we make any substantial changes to this Privacy Policy and the way in which we use your personal data a notice will be posted or emailed to you along with the updated Privacy Policy.

Access

Subject to exceptions permitted by law and subject to receiving your written request for such information, Raptor Trading will inform you of the existence, use and disclosure of your personal information and give you access to that information. You have the right to challenge the accuracy and completeness of your information and have it amended as appropriate.

How you can contact us

If you would like to contact Raptor Trading about any aspect of our Privacy Policy, you can do so by e-mailing: info@raptortrading.com.